Refund Policy

General refund approach

BuildByDoing aims to offer clear, practical digital products and resources. If you are not satisfied with a purchase, you may contact us and request a refund according to the conditions described on this page.

14-day refund window

For eligible digital products, refund requests may be accepted within 14 days of purchase. The request must be made using the same email address used for the purchase or include enough information for us to identify the order.

Digital products

BuildByDoing products may include digital guides, bundles, planners, templates, printable resources, tools or downloadable materials. Because these are digital products, refund eligibility may depend on the product type, access method and usage.

When a refund may be approved

• The request is made within the eligible refund period
• The purchase can be verified
• The product was not misused, copied, redistributed or abused
• The request is reasonable and made in good faith
• The product page or checkout did not clearly state different refund conditions

When a refund may not be available

• The refund period has passed
• The product was downloaded, used extensively or accessed in a way that indicates full consumption
• The product was copied, shared, redistributed or resold
• The purchase was part of a clearly marked non-refundable offer
• The product was customized, personalized or delivered as a service
• The issue is caused by third-party software, devices or platforms outside our control

How to request a refund

To request a refund, contact us at support@buildbydoing.com and include:

• The email used for the purchase
• The product name
• The order number or receipt, if available
• A short explanation of the issue

Processing time

We aim to review refund requests as soon as possible. Processing time may depend on the payment provider, platform and bank involved. Once approved, the refund may take several business days to appear in your account.

Third-party platforms

Some purchases may be processed through external platforms such as Payhip, Stripe or similar providers. These platforms may apply their own refund processes, timelines and conditions. In some cases, you may need to follow the platform's refund process.

Technical issues

If you experience technical issues accessing a product, please contact us first. We may try to help you access the product, resend files or provide reasonable support before processing a refund.

Chargebacks

If there is a problem with your order, please contact us before opening a chargeback or payment dispute. We will try to resolve the issue fairly and directly whenever possible.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our products, platforms or legal requirements.

Contact

For refund questions, contact us at: